![]() Connect your iPhone to the mac via USB cable.It should show you a diagram to connect to laptop via cable. Keep holding until you come to the Recovery Screen then let go. The iphone will turn off and turn back on. On your iPhone, From the white screen, press your Sleep/Wake button + Volume Down button and long hold.SOLUTION #2: Borrow someone else’s mac with a higher OS (I used Catalina). Or if this method takes too long, here’s how I did it. You’ll see your iphone at the sidebar once you connect it with your USB cable. The process of backup & restore will no longer be under “Music” previously known as iTunes. You can update your OS (mine worked on Catalina). And it still kept going to the white screen even after updating software & restoring to factory settings. ![]() Unfortunately, I backed up my data into a macOS Mojave. I think it has something to do with the OS of your mac, it has to be a higher/updated OS for iOS 14.3 to work. I managed to solve the problem for my iphone with a broken home button.
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